We recently purchased a villa for my mother and Brad was wonderful in helping things run smoothly.  Brad went out of his way to provide us with entry to the property several times to allow for measuring etc.  As it was necessary for some work to be completed by the vendor, Brad kept in touch with us throughout the process ensuring we were aware of time-frames and progress.   Brad was gracious and kind to my mother who was very excited about the purchase, even calling by personally after settlement to give her a lovely housewarming gift.